I'm Empowered by RQi

  • Patient registrations are "Right the First Time"
  • Patient information is 100% accurate
  • Registration claim denials are eliminated
  • Reimbursement is optimized
  • Increased cash flow is accelerated
  • Patient satisfaction is guaranteed

RQi Practice Management | QA

  • Customized to meet the needs of hospital-based and large physician group practices
  • Reviews 100% of patient visits
  • Results in higher percentage of reimbursement for large Physician practices
  • Improves accountability of office staff and identifies focus areas for training daily scores and errors trends 
  • Will help improve relationships between physicians and hospitals


Empowering Healthcare Professionals Through Web-based Quality Assurance Technology

Kramer Technologies pioneered customized web-based quality improvement solutions (QA) for hospitals, surgery centers, and large group physician practices. Since 1995, Kramer Technologies has helped more than 500 healthcare providers identify and solve commercial and governmental revenue cycle challenges. Our proprietary and patented software systems and techniques use unsurpassed rules engines and business-based rules.

Kramer Technologies combines the expertise of its senior-level healthcare revenue cycle consultants with cutting-edge technology to provide FRONT END solutions for today's vexing revenue cycle problems. Our technology delivers 100 percent quality assurance for registration, billing, coding and charge capture, and collections and cash posting. We also offer QA consulting services for managed care contract compliance.

In 2012 PatientMatters LLC acquired Kramer Technologies. PatientMatters provides the first, all-inclusive patient receivables solution delivering on our shared commitment to achieving Every Patient, Every Option. To learn more about RQi or PatientMatterscontact us.


Help Desk

Service...Not Just Software is more than a motto. We believe exceptional customer service is as critical as our innovative software solutions.

Support calls to the help desk are logged in and prioritized by your Support Manager for the quickest resolution. Within 48 hours, you will have a response and/or resolution to your issue. If an immediate resolution isn’t possible, we will provide an accurate estimate of when you may expect one. Your satisfaction is our key objective.

All critical level calls to the help desk will receive a response within two hours. With the exception of client-side connectivity issues and outages unrelated to Kramer Technologies software, you will not be left in a situation where work list processing is compromised.

Support requests may be made one of two ways:

  1. Call us at 855.347.5200, dial the extension of your assigned client service analysts.  Our call center is available to assist you from  8 a.m. to 8 p.m. Eastern time, Monday through Friday, excluding holidays.
  2. Send us an e-mail with your name, facility name, a description of the issue, and your phone number.

Need help after hours? Our on-call Support Manager will respond to critical requests within two hours to provide a status or resolution to the person making the initial request. Non-critical support questions will be answered the following business day. For after hours support:

  1. Call the RQi hotline at 407.473.5130.
  2. Send us an e-mail with your name, facility name, a description of the issue, and your phone number.


Technology Central

At Kramer Technologies we believe that software development is about more than just interfaces and interactions: It’s about scalability, reliability and supportability, data and security.   With over a decade of enterprise-class software development experience, our enterprise development group has expertise in data modeling, networking, service oriented architectures, rules engines, distributed systems and cloud computing. We have partnered with Microsoft and Cisco to develop and implement solutions robust enough for even the largest companies to build their businesses on.

Support throughout the entire Development Lifecycle

All Kramer Technologies products are designed to minimize customer maintenance and support and are backed by a team of subject matter experts to help you every step of the way. Our small interdisciplinary teams work in wide-open collaborative spaces and thrive on solving complex problems and building great software together. They rely on our user-driven agile development approach that combines user centered design with agile, test driven development, disciplined source control and continuous builds to generate great software faster and with less risk

At Kramer Technologies, you get the confidence and convenience that comes with partnering with one company throughout the entire software development life cycle. No more finger pointing. No more surprises. Just a company dedicated to your success.

  • Vision: Software product strategy, product concept development, user research, UI prototyping and technology proof of concept. Usability and user experience are at the center of our software development process. We pay close attention to how the software or application fits within the user’s main activities, tasks, life cycle, and needs. We design for those goals, and test our designs with users. The result: applications people want to use
  • Implementation: Designing, developing and maintaining software releases across multiple technologies
  • Testing and Quality Assurance: Test driven development, automated and manual quality assurance testing, performance and usability testing
  • Infrastructure and Network Consulting: including network security, data center provisioning, and network architecture.
  • Support: 24×7 Level 2 and 3 application support, network support

To request more information, click here.


Professional Services

Are inefficiencies in Patient Access and Front End Revenue Cycle resulting in reduced reimbursements and under-payments?

Investing in Revenue Cycle Quality Assurance tools like RQi enterprise™ and RQi practice management™ is the first step towards improving revenue cycle performance through employee empowerment. 

Kramer Technologies are pioneers in “Patient Access Quality Assurance” since 2004, and have been a major provider in healthcare reimbursement since 1995. 

This experience leads us to believe that the vital factor is patient access, combined with financial counseling, utilization, billing and management. 

This ensures accurate information that will identify errors and omissions prior to billing, enabling any potential errors to be prevented and guaranteeing a clean and accurately billed claim.

As a result of this, Kramer Technologies is now ready to introduce our next level of revenue cycle intervention services.

These tools include:

  • Revenue Cycle Performance Monitoring
  • Patient Access Performance Management
  • Automatic Claims Analysis and Recovery

Kramer Technologies’ Patient Access and Reimbursement Consultants have over 117 years of combined healthcare revenue cycle experience. 

Our consultants will help you to instantly identify downward trends in claims accuracy and immediately alert you exactly where the problems occur.

In addition to this, we will help you to identify these trends as they happen and provide experienced consultants to assess, report and manage them for you without the need to hire any additional FTEs. 

Kramers’s revenue cycle security monitoring service provides Personal Intervention to guarantee that your current pre-billing processes are Monitored around the clock at all times.

Revenue Cycle Performance Monitoring

Kramer Technologies begins by providing an Executive Performance Dashboard application which will allow any current RQi enterprise or RQi practice management clients to monitor all system and key performance indicators that affect claims prior to billing. 

All information is displayed in “real time” and can be accessed via a secure link on the client’s PC or via the Apple iPad. 

Technology tools are essential but effective service requires “real person” intervention.

Our trained Kramer Consultants will also be monitoring this information on a daily basis and alerting Clients via e-mail, text message or phone of any adverse trends. 

Patient Access Performance Management

In addition to Performance Monitoring, Kramer will provide a Dedicated Consultant assigned to your facility that will:

  • Analyze performance issues
  • Add or change rules to your RQi rules engine
  • Measure and monitor performance results
  • Make written recommendations to management on process changes
  • Attend facility meetings 

We will also develop concurrent educational programs for your new and existing colleagues and offer Customer Service and Leadership Training. 

Knowledge equals success!

Automatic Claims Analysis and Recovery

Kramer Technologies has a long history of provision in the reimbursement analysis and recovery business. 

Kramer has been providing reimbursement analysis and recovery services since 1995 to more than 500 healthcare providers around the country.  We are in a unique position to continue to provide these types of services without the need for additional IT intervention from our clients. 

At Kramer Technologies we process and store most client data and are able to analyze and compare client payment data for performance monitoring.  This means we are able to instantly identify and recover previously unknown reimbursement opportunities for our clients with minimal client involvement. 

All services are performed on a contingency fee basis without any risk to the client.